How to request a refund
Go to /buyer/refunds, choose the order, select a reason, and submit. The seller has 48 hours to respond. If unresolved, our team mediates.
Help Center
Refunds
Eligibility, how to request, and how long they take.
Refund eligibility
Eligible: product not as described, broken downloads, duplicate purchase. Not eligible: change of mind after full download, license-already-used items beyond 7 days. See /refund-policy-expanded.
How long do refunds take?
Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank.
Still need help?
Our support team replies within one business day.